![]() ![]() As we are relying on third party data, we are unfortunately unable to offer a timescale for resolution and I am sorry I cannot be more specific with the information we have provided to you. There is an industry wide error with a specific type of communications hub, and we hope that a fix will soon be implemented in order to resolve the issue. Unfortunately, we are unable to provide you with a timescale for a fix to be implemented. There is nothing further you need to do at the present time and if needed, someone would contact you at a later date if an appointment is required. We are aware of a firmware issue affecting a number of customers with a specific type of communications hub and our best people are on it and should find a resolution soon. ![]() Thank you for contacting EDF Energy Messaging Services. Then it was, check with Octopus who said given both companies are receiving data they didn't think there was anything they could/should do. To start with it was wait 2 weeks, fair enough but after 4 weeks no change. It probably didn't help that I also mentioned the IHD was not showing gas either, despite a couple of reboots as they focused on that. I've now dealt with a couple of customer service people in whatsapp and they really don't seem to have a clue and respond with generic answers that are not really useful/relevant. Navigating to my./myaccount/energyhub/home just rediects to my./myaccount It's been fitted and they are now receiving the readings fine but I'm completely unable to access the energy hub. I got fed up with having to supply them manual readings and so requested a smart meter (I think they prompted me actually). Electricity is with Octopus (who have been very good over the years BTW) We effectively had a dumb gas meter as it was SMETS1. ![]() Interesting, our gas supply was moved to EDF when Utility point went under. ![]()
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